Your beautiful items will be sent to you via Royal Mail using our eco-friendly packaging within 5 working days. We will keep you updated via email when these have been sent to you.
Clothing items will arrive in 100% compostable mailer bags. These are waterproof and strong - once received, you simply remove any adhesive from the postage labels, add to your home compost or use the bag in your household food waste bin. As a bonus, every order we place for mailer bags results in trees being planted in areas of deforestation. Now that's a great cause! Thank you for contributing!
Larger items/toys/gifts will arrive in 100% recycled cardboard packaging. Once received, simply dispose in your household paper/cardboard recycling.
In the event you need to contact us about your order, you can:
Email us at email@example.com
Call us on 0333 050 2076 (between 9am-5pm)
It's an extremely difficult time during this Coronavirus pandemic. Yet, our unsung heroes at Royal Mail are continuing to deliver no matter challenges they face.
With this in mind, in most cases, your items will be delivered within the time frame stated at checkout. However in some instances your delivery may take a little longer.
We hope we've done you proud and you love your items...
However, if there are any issues with your items, please contact us at firstname.lastname@example.org with your order number, details of the issue and any supporting images.
If at fault, we will gladly offer you a replacement product at no additional cost.
Please note if your item has been personalised according to your original order and there are no issues with the garment itself, we will not be able to offer a refund. Feel free to contact us to see how we may be able to help.